Does this provider leave you on hold for a long time when you call?
                        
                        
                            Yes, it never fails. I'm put on hold forever when I call
                        
                        
                            Was the toothpaste used during your cleaning enjoyable?
                        
                        
                            Kind of, but it could have been better
                        
                        
                            Are you confident that this provider will continue working with you until a solution is reached?
                        
                        
                            Yes, I know I can count on them to find a solution
                        
                        
                            Does this provider have a good professional reputation within your community?
                        
                        
                            Not really, it could be better