Willow Knolls Family Dental

Willow Knolls Family Dental
Willow Knolls Family Dental 7310 North Villa Lake Drive Peoria, IL 61614
Add a Review

Consumer Feedback

(9 Reviews)
Service
3.5 star average for Service
Environment
4 star average for Environment
Expertise
4.5 star average for Expertise
Staff
3.5 star average for Staff
Recommended
2.5 star average for Recommended
Value
3.5 star average for Value
This dental office goes through a new dentist every couple of years...I've been going to Willow Knolls for over 10 years and have probably had 6 dentists, maybe more. The last Dentist did me in. Her name is Sweta Shah DDS. Upon leaving, I signed release forms to transfer my records. She gave me a filling and I had to go back a few days later to fix the bite as it wasn't correct and was giving me a headache. She convinced me that it wasn't my filling that was the issue but the crown on my tooth next to it (though I told her repeatedly that was not the case). She proceeded to shave my crown down and when that didn't work, she then wanted to have me make another appointment to come back and have the filling fixed. So I left with a filling that needs repaired and now a crown that will have to be replaced. My husband & I are both switching dentists and I warn any current customers who have not yet seen Sweta Shah DDS to proceed with caution.
by Switching Dentists xxx.xxx.17.10
July 27, 2015
Did the Dentist's staff seem friendly and welcoming to you?
Yes
Does this provider use current and safe equipment?
Yes; the equipment is very advanced!
Did you feel that your appointment with the Dentist was worth it?
Somewhat
Was this provider friendly?
Yes
Did you leave the Dental office feeling satisfied with your visit?
No
by Anonymous xxx.xxx.120.12
March 29, 2014
Does this provider promptly return your phone calls?
Yes
Does this provider remember you by name?
No, and they don't make an effort to even try
Did this dentist allow you to regularly rinse your mouth during your procedure?
No, it was almost unbearable
Did this provider show attention to detail?
Definitely not. They were unaware of my situation, even though they had my information
Does this provider welcome questions?
Yes, they don't mind answering my questions
by Anonymous xxx.xxx.128.13
December 13, 2013
Did you feel like this provider's office was understaffed?
No, they were fully staffed
Did you have to wait long after you arrived for your appointment?
No, I didn't have to wait very long
How would you compare this provider to others in his/her field that you have visited?
The worst I have seen
Did your teeth cleaning feel rushed?
No
Does this provider offer any coupons, discounts or promotions?
Yes
by Anonymous xxx.xxx.51.143
December 03, 2013
I wasn't greeted at all when I walked in the door. No one seemed to notice or care that I was there. I had to wait a few weeks to get an appointment but I eventually got in. They answered most of my questions but I could have used more information. The staff didn't seem to know a whole lot about the company they worked for. The office staff does not return phone calls in a timely manner & I made 2 appointments that they "lost". Every single time I'd ask them a question, they'd refer me to someone else. It was very frustrating. RUN RUN as fast as you can from this office!!! I do not recommend.
by Anonymous xxx.xxx.96.89
October 16, 2013
If you like being in pain and going in for nothing.. this is your place.
by Never again xxx.xxx.207.205
August 30, 2013
Did this provider ever postpone your appointment?
No, they never postpone my appointment
Was the toothpaste used during your cleaning enjoyable?
Kind of, but it could have been better
Was it easy to make an appointment with this provider?
Yes
Were the waiting room chairs comfortable at this dentist's office?
They were average
Did this provider's staff seem to respect him/her?
Yes, I could tell the staff respected him/her
by Anonymous xxx.xxx.194.254
June 26, 2013
Does this provider leave you on hold for a long time when you call?
No, they are really great about answering the phone right away
Did you experience excessive oral pain after you left your appointment?
Not at all! I felt fantastic when I left
Was the toothpaste used during your cleaning enjoyable?
Yes
Was this provider late to your appointments?
No, they were on time
Did you leave the office feeling satisfied with your visit?
Yes
by Anonymous xxx.xxx.142.13
January 18, 2013
I recommend Willow Knolls Family Dental without hesitation. I felt that their customer service was beyond exceptional (which is hard to find!)
I needed my wisdom teeth removed after a year deployment and Dr. Dee was able to remove them that DAY! Later that night, the doctor even called to see how I was recovering!
I was impressed with all aspects of this facility and every member of their team!
Great JOB. Keep up the great work!
by Heaven
May 14, 2011
Add a Review