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Serenity Massage & Bodyworks

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Serenity Massage & Bodyworks
Serenity Massage & Bodyworks
(7 Reviews)
> Get Phone Number & Directions
467 Erlanger Rd Erlanger, KY 41018
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Consumer Feedback

(7 Reviews)
Service
3 star average for Service
Environment
3.5 star average for Environment
Expertise
3.5 star average for Expertise
Staff
2 star average for Staff
Recommended
4 star average for Recommended
Value
3 star average for Value
Were you able to relax during your appointment?
Yes
Did this provider answer all of your questions?
Yes
Does this provider welcome questions?
Yes, they don't mind answering my questions
Did you feel safe in this provider's care?
Yes
Did the staff answer all of your questions?
Yes
by Anonymous xxx.xxx.23.246
July 01, 2013
Does this spa use current and safe equipment?
Fairly current
Was it easy to make an appointment with this provider?
I waited longer than I wanted to, but it wasn't terrible
Has this provider ever cancelled your appointment on you last minute?
No, they didn't cancel on me last minute
Does this provider treat their staff well?
Kind of, but not very well
Was this provider's office easy to locate?
I got lost, but eventually found it
by Anonymous xxx.xxx.192.1
May 31, 2013
Did you feel safe in this provider's care?
Yes
Were you able to relax during your appointment?
Yes
Did this provider ever dismiss your concerns as unimportant?
No, they take every concern of mine seriously
Did this provider pressure you to purchase any unnecessary products during your visit?
No, my decisions were always respected
by Anonymous xxx.xxx.181.114
May 09, 2013
Does this provider offer flexible appointment times?
No, they are almost always unavailable
Was the staff friendly?
Not at all
Was this provider's staff friendly?
No, they were rude
by Anonymous xxx.xxx.192.1
January 22, 2013
I can never get this business on the telephone. On January 16, 2013 I did try to leave a message and the message mailbox is full. Groupon coupon is a rip off.
by Pat xxx.xxx.231.3
January 16, 2013
Made an appointment for the better bodies’ location, but when I got there no one was there. I called the lady and she sent someone out there asap, but with the wait I was there for 2hrs and only got a 40min massage. I would not recommend this place. The massage therapist was great but the company needs new management.
by Roe xxx.xxx.197.72
January 08, 2013
I made an appointment 6 weeks in advance. I was really looking forward to it and had to make arrangements for my daughter to be watched. I purchased a coupon on Livingsocial.com and called the number on the voucher to schedule an appt. I received a confirmation indicating the time and date. On the day of the massage, I went back to my voucher for a map and directions. The directions took me to Better Bodies, so I figured out on my own that the massage clinic was inside. No one was there, so I called the number on the voucher with no answer. I was just leaving when I recieved a call from them. I told the woman on the phone I was at Better Bodies where she informed me I was at the wrong location. Would they still be able to fit me in? She replied yes. To note, this was for a one hour massage. When I got to the Erlanger location I was lead up to the room and was told that I would only get a half hour massage because she was booked. I said I had paid for an hour massage and would like to reschedule then. At this point, I should have been told this on the phone before I drove over there. When I came downstairs to reschedule, I was immediately told by the woman at the desk the she cannot honor the voucher because I didn't reschedule 24 hours in advance. I had indicated that the voucher had stated that my appointment was at the Better Bodies location and it wasn't my fault I was late. Nor, did my confirmation indicate that I was expected at the Erlanger location in a very patient manner. She was extremely pissed off at this point, shaking her head at me and said we don't make any money off of these coupons and the massage therapist only gets paid $10. Wow! Extremely, unprofessional. I was then told that I couldnt get a new appointment until December in the snottiest tone of voice. I was so surprised by how she treated me that I just left. Why would I want to go back there? If they are trying to build a business, this is not the way to do so..
by Janine xxx.xxx.68.134
October 13, 2012
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Map and Directions
467 Erlanger Rd, Erlanger, KY 41018