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Bradley Why, FPMHNP-BC

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Bradley Why, FPMHNP-BC
Bancroft Behavioral Health, Inc.
(34 Reviews)
> Get Phone Number & Directions
5610 Kirkwood Highway Wilmington, DE 19808
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Consumer Feedback

(34 Reviews)
Service
4 star average for Service
Environment
5 star average for Environment
Expertise
4.5 star average for Expertise
Staff
4.5 star average for Staff
Recommended
4.5 star average for Recommended
Value
4.5 star average for Value
Did you experience unnecessary pain during your visit?
No
Did this provider show attention to detail?
Absolutely! They are always very careful and meticulous
Was this provider's office clean?
Yes everything was neat and sterile
Has this provider ever cancelled your appointment on you last minute?
Never, they are very reliable.
Did you notice a foul odor when you arrived at this provider's office?
No, I didn't notice an odor
by Anonymous xxx.xxx.68.47
January 20, 2013
Reading some of the other reviews I have to completely disagree. I am not one to usually write reviews but when I read the negative one it made me wonder. I have been seeing Mr. Why for 3 years, when he worked in Dover and make drives to his office once a month for medication check in's. I have never had a problem making appointments. I will say that at times the line is busy but I always get a call back if I have had to change my appointments. The staff is friendly and if Mr. Why isn't available, his wife is always there and should probably be a therapist with some of the times she has spent talking to me on the phone! I have never felt talked down to or been rude to by anyone, I will say I have had to wait sometimes for 30 minutes but I think thats cuz he takes more time then anyone else I've seen. I drive from dover cuz its worth it!
by Shane xxx.xxx.185.224
January 18, 2013
Does this provider welcome questions?
Yes, they don't mind answering my questions
Did this psychiatrist have reasonable prices?
Absolutely!
Does this provider give unbiased advice?
Absolutely! I always get sound, helpful, and completely unbiased advice!
Did this provider answer all of your questions?
Every question I had was answered thoroughly
Did this provider have reasonable prices?
Absolutely!
by Linda xxx.xxx.173.57
January 18, 2013
Was it easy to find parking at this psychiatrist's office?
Extremely easy, and close to the entrance
Does this provider leave you on hold for a long time when you call?
I usually have to wait on hold for quite a while, but not as long as some other places
Was this provider late to your appointments?
Sometimes, it was a little frustrating
Was this provider's office easy to locate?
Fairly Easy
Did this psychiatrist listen to your input and concerns?
Absolutely! They always listen carefully to what I have to say!
by Anonymous xxx.xxx.203.92
January 15, 2013
Was it easy to find parking at this psychiatrist's office?
Extremely easy, and close to the entrance
Does this psychiatrist remember you and your circumstances at every appointment?
Definitely! They always remember me and make me feel important!
Did you spend a lot of time in the waiting room at this psychiatrist's office?
The wait wasn't terrible, but it wasn't the best
Did the staff make you feel uncomfortable when you called with questions or concerns?
Not at all! They were happy to address every concern I had
Did this provider seem irritated to be working with you?
Not at all, they were glad to help me with anything I needed
by Anonymous xxx.xxx.221.203
January 11, 2013
Office is extremely hard to get a hold of. Every time I call, no one answers, and if I leave a message I never get a return call. I was involved in a bad car accident a few days before my appointment, and actually did call and cancel the appointment with ample time (I left a message because no one answered of course) and they wanted to charge me $50 for a missed appointment before I could see the doctor again. I know I am not the only one who has had these problems. It sucks, because I like the doctor, I just think the staff is sub-par. It upsets me that a place dealing specifically with people with mental health problems apparently doesn't seem to care whether or not these patients get their medicine that pretty much dictates whether they get to be happy or not, even if these medications are known to cause horrible withdrawal symptoms.
by disappointed xxx.xxx.76.32
December 24, 2012
I got an appointment quickly. I've never had to wait too long. The office was very easy to locate. I didn't have any trouble finding it at all. I found it in minutes. They were by far one of the best I've ever seen in their field. It was obvious that they've been exceeding their clients' expectations for many years. The waiting area here is extremely spacious. They are a small office so occasionally I have waited but never felt rushed during my appointment and feel like my concerns are heard and addressed. Very much appreciated and the front office staff has always been helpful and kind.
by Client xxx.xxx.200.154
December 17, 2012
GOOD: They didn't pressure me to buy anything I didn't need, which I really appreciated. Dr. Why seemed to hit the nail on the head from my very first appointment.

BAD:Every time I had a concern, or if I called to ask a question, the staff made me feel like I shouldn't have called. The staff wasn't helpful at all. I also had to wait a while after I arrived for my appointment & was told this would be the "way it is" because they are a small office. The staff didn't even keep me updated about how much longer it would be.

OVERALL: Dr. Why was wonderful but his staff was less than desirable and will most likely be the cause of many other patients leaving the practice. His wife is part of his staff & he was biased towards her and the others poor treatment of me. I would recommend the Dr but not his staff.
by Patient "Fired" xxx.xxx.114.149
December 12, 2012
Did this provider answer all of your questions?
Every question I had was answered thoroughly
Was this provider's staff friendly?
Yes, they went above and beyond
Did you leave the office feeling satisfied with your visit?
Yes
Was this provider's office easy to locate?
Fairly Easy
by Anonymous xxx.xxx.192.10
June 28, 2012
Did this provider answer all of your questions?
Yes
Was this provider's staff friendly?
Yes
Did you leave the office feeling satisfied with your visit?
Yes
Was this provider's office easy to locate?
Absolutely! It couldn't have been easier!
Are you going to visit this provider again?
Without a doubt!
by Anonymous xxx.xxx.6.199
May 21, 2012
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Map and Directions
5610 Kirkwood Highway, Wilmington, DE 19808