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Robert Young Center for Community Mental Health - Inpatient Mental Health Center

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Robert Young Center for Community Mental Health - Inpatient Mental Health Center
Robert Young Center for Community Mental Health - Inpatient Mental Health Center
(11 Reviews)
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2701 17th Street Rock Island, IL 61201
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Consumer Feedback

(11 Reviews)
Service
3 star average for Service
Environment
4 star average for Environment
Expertise
3 star average for Expertise
Staff
3.5 star average for Staff
Recommended
2 star average for Recommended
Value
2.5 star average for Value
The worst and most in competently run clinic I have ever worked with. I have been in treatment for my mental illness consistently for 20 years. For the past seven years I have been a patient at Robert Young. The nursing staff was very rude and neglectful. Not returning urgent calls from myself and other patients. While my Dr was very intelligent and as diligent as he could possibly be, the clinic was to overloaded with patients for my Dr to concentrate on difficult cases.

Since I do not receive medicaid and only medicare, I have a copayment. Keep every receipt because the billing department may decide they have not received payments going back 2 years ago. Not all just selective visits. You see although I made my $40 copayment each visit , the Robert Young billing department took my money and informed me some of my copayments were applied to an old balance and some were not. Ive given the Robert Young Center thousands of dollars in copayments over the past seven years. This is a devastating blow to me! I can't get Robert Youngs billing center to provide a record showing "where" my money went!!!!

Robert Young Center is a danger to those who are receiving medication throughout the community. The patient to Dr ratio is to high (patient). When my Dr retired on Sept 1 , 2015 I searched all over multiple counties for a new psyciatrist. Staying with Robert Young was not an option.
by Connie Gradert xxx.xxx.233.51
October 27, 2015
I felt as if they didn't have alot of hands on treatment. The youth center seems more like a daycare rather than a mental health facility. The decor is very depressing and drab. I do not care for this facility at all.
by shilof xxx.xxx.28.34
April 29, 2015
Did this provider take time with you at your appointment?
Mostly yes
Was this psychologist late to your appointments?
Sometimes, it was a little frustrating
Is this provider willing to pursue advice from other providers when necessary?
Probably yes
Were handicap accommodations well done?
Yes
Do you think this provider would be willing to pursue advice from other professionals if they run into a snag in your treatment?
Definitely
by Anonymous xxx.xxx.247.227
April 25, 2015
Is this provider easy to reach in an emergency?
Not really
Does this provider return your phone calls?
No really
Does the provider's staff treat you well?
Mostly
Were you satisfied with your appointment with your provider?
Not really
Would you refer this psychologist to a family or friend?
Maybe, I'm not sure if I loved them that much.
by Anonymous xxx.xxx.166.157
January 20, 2015
Did you feel like this provider's office was sufficiently staffed?
No
Did this provider answer all of your questions?
No
Does this psychologist remember you and your circumstances at every appointment?
Absolutely not! I constantly have to repeat and re-explain my situation!
Did you spend a lot of time in the waiting room at this psychologist's office?
The wait wasn't terrible, but it wasn't the best
Does this psychologist always take that extra step to make you feel special?
Not really, I've never seen them go above and beyond
by Anonymous xxx.xxx.220.114
June 26, 2014
Are you going to visit this psychologist again?
If I need to, I'll return
Did a staff member acknowledge or greet you when you entered?
Immediately! They gave me a friendly greeting as soon as I walked in
by Anonymous xxx.xxx.159.194
September 19, 2013
Was this provider's office too cold?
Yes, I was freezing
by Anonymous xxx.xxx.165.183
August 05, 2013
Did this provider have reasonable prices?
Yes
Did you notice a foul odor when you arrived at this provider's office?
No, I didn't notice an odor
Are you going to visit this provider again?
Not if my life depended on it
Were the restrooms clean at this provider's office?
Yes, I could tell they were cleaned regularly
Did this provider answer all of your questions?
None of my questions were answered
by Anonymous xxx.xxx.117.44
March 29, 2013
Did this psychologist leave you unattended for an extended period of time?
Yes, I was completely ignored for a long time!
Did you leave the office feeling satisfied with your visit?
Not satisfied, but not unhappy
Did this provider pressure you to purchase any unnecessary products during your visit?
Somewhat
by Anonymous
February 21, 2012
Are you going to visit this provider again?
Not if my life depended on it
Did this provider listen to your input and concerns?
No. I wasn't listened to at all!
Has this psychologist ever cancelled your appointment on you last minute?
No, they didn't cancel on me last minute
by Anonymous
October 03, 2011
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Map and Directions
2701 17th Street, Rock Island, IL 61201