One thing I really appreciate, is how flexible their appointment times are. I'm always able to get an appointment at a time that works for me. I left my appointment feeling very hopeful and optimistic. I was very pleased with the way it went. There was no annoying music playing while I waited or during my visit. I appreciated that they didn't have that typical elevator music on. They've never used foul language, which has bothered me at some of the other places I've been too. They always make an extra effort to be polite and courteous. They were very qualified and knowledgeable. I could tell that they've been doing their job well for quite a while.