Did a staff member acknowledge or greet you when you entered?
                        
                        
                            Not at all. They saw me but didn't greet me at all
                        
                        
                            Does this provider always take that extra step to make you feel special?
                        
                        
                            Not really, I've never seen them go above and beyond
                        
                        
                            Did you have to wait long after you arrived for your appointment?
                        
                        
                            I had to wait for a little while.
                        
                        
                            Did the staff make you feel uncomfortable when you called with questions or concerns?
                        
                        
                            Yes, they made me feel like I shouldn't have called
                        
                        
                            Were you able to get answers to simple questions from this provider without scheduling an appointment?
                        
                        
                            Not at all! I had to schedule an appointment for absolutely everything!