Whenever I called with a question or concern, the staff made me feel stupid for calling. I avoided calling because I didn't want to feel stupid. They listened closely to everything I was telling them, and showed a lot of attention to detail. I've never had to worry about them forgetting something or not reading my information correctly, which I've encountered at other places. They've stayed open past their closing times many times when I've needed help. They've never turned me away when I've needed them. It was easy to get the appointment time that worked for my schedule.