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Swan Valley Herbs - Thomas J Tracey Herbalist

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Swan Valley Herbs - Thomas J Tracey Herbalist
Swan Valley Herbs - Thomas J Tracey Herbalist
(38 Reviews)
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429 Grand Drive Bigfork, MT 59911
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Consumer Feedback

(38 Reviews)
Service
4.5 star average for Service
Environment
4.5 star average for Environment
Expertise
4.5 star average for Expertise
Staff
5 star average for Staff
Recommended
5 star average for Recommended
Value
4 star average for Value
I'm usually somewhat sensitive to the cold, so I was a little worried that their office would be too cold, but it was fine. I was very comfortable the entire time. They never have that typical, annoying music playing here. If they do play music it is soothing and appropriate for the setting. They paid close attention to me and all of my questions were answered. They were ready to see me when I showed up for my appointment. I never had to wait for them to show up.

I give them 5 stars - the computer won't let me do more than 4.5, but I'm saying 5!!!!
by Anonymous
June 30, 2011
When comparing them to others I have visited for the same condition, they are among the best I have seen. It was nice to see them treat their staff with so much respect. It was obvious that they had a good relationship with all of their staff members. They were very sympathetic to my situation, and made me feel cared for. I knew that I could count on them at all times. They've never dismissed any of my concerns as unimportant, and take every concern of mine very seriously. They made the extra effort to make sure every question and concern I had was addressed.
by Anonymous
June 19, 2011
Tom is very knowledgeable and compassionate, and he has excellent staff in his store. Most of his herbs and tinctures are wildcrafted from our local area. He also conducts field trek workshops on wildcrafting and foraging for food.

Making an appointment is easy and I never have to wait at all after I arrived for my appointment. HIs business is located right in Bigfork Village with easy access and parking. Tom's qualifications were obvious. I was confident that I was under the care of a professional. Tom and his staff have never dismissed any of my concerns as unimportant, and take every concern of mine very seriously.
by Anonymous
June 10, 2011
Does this provider give unbiased advice?
Yes
Was this provider late to your appointments?
No, they were on time
Was it easy to make an appointment with this provider?
Yes
Were the restrooms clean at this provider's office?
Yes, I could tell they were cleaned regularly
by Anonymous
June 01, 2011
Does this provider adhere to the customer is always right policy?
Yes, they listen to all complaints and make every effort to correct the situation.
Was there annoying music playing while you waited or during your visit?
No, if they had music on it was very soothing
Did you have to wait long after you arrived for your appointment?
No, they were ready for me right after I arrived.
Was the waiting area spacious?
Yes
by Anonymous
May 12, 2011
Did this provider show attention to detail?
Absolutely! They are always very careful and meticulous
Does this provider always take that extra step to make you feel special?
Absolutely, they always make me feel like I'm their only patient.
Did you experience unnecessary pain during your visit?
Not one bit! I felt much better when I left!
by Anonymous
May 08, 2011
Does this provider leave you on hold for a long time when you call?
Never! I don't think I've ever been put on hold here for a long time
Did this provider ever postpone your appointment?
Not at all! They always try to get me in as soon as possible
Did this provider have bad breath?
Not at all, I didn't notice a smell.
Does this provider offer flexible appointment times?
Absolutely! I never have a problem!
Did a staff member acknowledge or greet you when you entered?
Immediately! They gave me a friendly greeting as soon as I walked in
by Anonymous
April 14, 2011
Did this provider pressure you to purchase any unnecessary products during your visit?
Absolutely not! I was never uncomfortable
Was this provider's office easy to locate?
Absolutely! It couldn't have been easier!
Did this provider seem well-trained and experienced?
Yes, they seemed very qualified
Did this provider answer all of your questions?
Every question I had was answered thoroughly
Is this provider easy to reach in an emergency?
Yes, they answered my call right away
by Anonymous
April 05, 2011
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Map and Directions
429 Grand Drive, Bigfork, MT 59911