They were ready to see me when I showed up for my appointment. I never had to wait for them to show up. They provided me with a very accurate prescription for my glasses and contacts. I hadn't even realized that my vision had changed, but now I see so much better. One thing I noticed about their office was how absolutely fantastic it smelled. They must clean or sanitize all the time. As soon as I walked through the door, I was immediately greeted by the friendly staff. They went out of their way to make me feel special and appreciated. They are completely committed to helping me as long as it takes to find the best solution. I never have to worry that they'll back out or give up if a solution isn't reached immediately, which has been a problem for me at other places.