Did a staff member acknowledge or greet you when you entered?
                        
                        
                            Immediately! They gave me a friendly greeting as soon as I walked in
                        
                        
                            Did you feel safe in this provider's care?
                        
                        
                            Absolutely! I knew I was being cared for by an expert!
                        
                        
                            Was this provider sympathetic to your situation?
                        
                        
                            Yes! They went above and beyond to make me feel special and respected
                        
                        
                            Did this provider answer all of your questions?
                        
                        
                            Every question I had was answered thoroughly
                        
                        
                            Was this animal hospital's staff friendly?
                        
                        
                            Yes, they went above and beyond