Did this provider's staff seem to respect him/her?
                        
                        
                            Yes, I could tell the staff respected him/her
                        
                        
                            Did this provider ever dismiss your concerns as unimportant?
                        
                        
                            No, they take every concern of mine seriously
                        
                        
                            Does this provider maintain a professional appearance?
                        
                        
                            Yes, he/she looked very professional
                        
                        
                            Is this provider easy to reach in an emergency?
                        
                        
                            No. It took me several times to get through.
                        
                        
                            Did this provider promise services he/she couldn't provide?
                        
                        
                            No, they were able to provide everything they said they would