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Springside of Pittsfield Long Term Care Facility

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Springside of Pittsfield Nursing and Rehab Center

Pittsfield, MA
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Springside of Pittsfield Long Term Care Facility
Springside of Pittsfield Long Term Care Facility
(15 Reviews)
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255 Lebanon Ave Pittsfield, MA 01201
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Consumer Feedback

(15 Reviews)
Service
4 star average for Service
Environment
4.5 star average for Environment
Expertise
4 star average for Expertise
Staff
3.5 star average for Staff
Recommended
4 star average for Recommended
Value
2 star average for Value
Did this senior care facility prominently display their credentials or business license?
No, I never saw one
Did the staff at this senior care facility ever take personal phone calls when they were supposed to be helping you?
Yes, they could have waited
Was it easy to find parking at this senior care facility?
Yes, it was convenient
Was this senior care facility's staff friendly?
Not one bit
Did the staff at this senior care facility use excessive foul language?
Yes! It was very unprofessional!
by Anonymous xxx.xxx.193.176
September 11, 2014
Was it easy to find parking at this senior care facility?
Yes, it was convenient
Did the staff at this senior care facility ever take personal phone calls when they were supposed to be helping you?
No, they've never taken personal calls with me
by Anonymous xxx.xxx.23.89
July 22, 2014
Was this senior care facility's staff friendly?
Yes, they went above and beyond
Were you able to get all of your questions answered while you were at this senior care facility?
Every question I had was answered thoroughly
Would you recommend this senior care facility to others?
I Already Have
Was this senior care facility easy to locate?
Fairly Easy
Did the staff at this senior care facility ever take personal phone calls when they were supposed to be helping you?
No, they've never taken personal calls with me
by Anonymous xxx.xxx.79.162
May 28, 2014
Would you refer this provider to a family or friend?
Yes
Did you experience unnecessary pain during your visit?
No
Did this provider rush your appointment?
No
Did you have to wait long after you arrived for your appointment?
No, they were ready for me right after I arrived.
Does this provider adhere to the customer is always right policy?
Yes, they listen to all complaints and make every effort to correct the situation.
by Anonymous xxx.xxx.1.249
March 21, 2013
Does this provider give unbiased advice?
No. I didn't trust their motives.
Did this provider seem irritated to be working with you?
Definitely, they seemed irritated to work with anyone
Does this provider treat every client equally?
Not at all, they only make time for their favorite clients
Did this provider answer all of your questions?
None of my questions were answered
Did a staff member acknowledge or greet you when you entered?
Not at all. They saw me but didn't greet me at all
by Anonymous xxx.xxx.224.77
February 12, 2013
Did this provider answer all of your questions?
Every question I had was answered thoroughly
Was this provider's staff friendly?
Yes, they went above and beyond
Did you leave the office feeling satisfied with your visit?
Yes
by kae xxx.xxx.98.161
May 09, 2012
Did this provider answer all of your questions?
Yes
Was this provider's staff friendly?
Yes
Did you leave the office feeling satisfied with your visit?
Yes
Was this provider's office easy to locate?
Absolutely! It couldn't have been easier!
Are you going to visit this provider again?
Without a doubt!
by Anonymous xxx.xxx.37.19
May 07, 2012
Did this provider show attention to detail?
Absolutely! They are always very careful and meticulous
Was this provider sympathetic to your situation?
Yes! They went above and beyond to make me feel special and respected
Does this provider adhere to the customer is always right policy?
Absolutely, the customer is always right here
Did this provider thoroughly explain the risks and benefits of your treatment?
Yes, they made sure I had all the information I needed to make a decision
by Anonymous
February 22, 2012
Not at all happy with this facility. I had nothing but trouble from them, and they did not treat my family member well at all. Also, it is very dirty, No water offered to these poor older people, not good care.
by st
February 07, 2012
It is obvious that their office is cleaned regularly. It was fantastic. I've never seen anyone who is more respected by their staff. The entire staff only had great things to say about working there, and it made me want to return all the more. The office was easy enough to find. They always made sure that I wasn't in any pain. Although I have never had much to complain about I know that they always adhere to the customer is always right policy here. They take every complaint very seriously and strive to ensure that clients leave satisfied with their visit each and every time.
by tom
December 27, 2011
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Map and Directions
255 Lebanon Ave, Pittsfield, MA 01201