Did a staff member acknowledge or greet you when you entered?
                        
                        
                            Immediately! They gave me a friendly greeting as soon as I walked in
                        
                        
                            Is this provider's business conveniently located?
                        
                        
                            Yes, it is very conveniently located
                        
                        
                            Did the staff make you feel uncomfortable when you called with questions or concerns?
                        
                        
                            Not at all! They were happy to address every concern I had