Did a staff member acknowledge or greet you when you entered?
                        
                        
                            Yes, I was greeted when I walked in
                        
                        
                            Was this provider sympathetic to your situation?
                        
                        
                            Yes, they were sympathetic and caring
                        
                        
                            Was it easy to find parking at this provider's office?
                        
                        
                            Yes, it was convenient
                        
                        
                            Does this provider have helpful information available online?
                        
                        
                            No, just a basic listings page