I didn't wait long at all. My appointment started on time, and the wait was much shorter than other offices I have been to. I couldn't believe how knowledgeable and well-informed the staff was. They were able to answer all my questions, except the ones they needed to have their boss's input on. It was great to be able to talk to such a skilled staff. I'm very confident that my health is their top priority, and I know they would never recommend any sort of dental procedure that I didn't need. I trust them completely. They've never used foul language, which has bothered me at some of the other places I've been too. They always make an extra effort to be polite and courteous. I loved that they let me rinse my mouth every few minutes during my procedure. It's always uncomfortable trying to sit through an entire procedure without being able to rinse or relax your jaw for a minute.