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H. Elaine Cheong, DDS

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H. Elaine Cheong, DDS
H. Elaine Cheong, DDS
(19 Reviews)
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1000 W Nifong 8-120 Columbia, MO 65203
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Consumer Feedback

(19 Reviews)
Service
3.5 star average for Service
Environment
4.5 star average for Environment
Expertise
4 star average for Expertise
Staff
3 star average for Staff
Recommended
4 star average for Recommended
Value
4.5 star average for Value
Seems unorganized at times which becomes your problem not theirs
by b. p. xxx.xxx.64.102
October 18, 2015
Terrible. I spoke to a lady named 'Megan' and tried to set up an appointment. Using my husband's insurance (had great benefits), I tried to make an appointment over the phone. Megan was very rude, not helpful, and only wanted my insurance information for verification. I even offered my husband's HR specialists number for any clarification, but wouldn't even take the time to call for a 2 minute conversation. I don't understand how people can be rude, when they are trying to bring in new business. Do they want to fail and turn people away? We are fully covered by our insurance and can afford dental care and yet, they offer poor customer service. I wasted over 30 minutes of my time to make an appointment. I called another dentist office and voila! appointment made in 5 minutes! It's unfortunate that I was unable to even meet with Dr. Cheong, when I've heard great things about her. ridiculous.
by NotUrFan xxx.xxx.25.237
July 01, 2015
They are fine when everything is going OK, but once something goes wrong they are very difficult to deal with and rude, even tell you that you are wasting their time although actually they are wasting your time.
by sunsetpharma xxx.xxx.29.19
April 20, 2015
Dr Cheong is a very professional and knowledgeable dentist and has a good manner. She takes time to explain everything in detail. Sarah, the hygienist was great! She is very friendly and was gentle but thorough in her cleaning. She provided time for rinsing whenever needed, and was very friendly. I highly recommend this dental office!
by Akibaboy xxx.xxx.2.115
October 28, 2014
Would you recommend this dentist to others?
Absolutely Not
Did this dentist allow you to regularly rinse your mouth during your procedure?
Definitely not, I almost choked
Was this dentist's staff friendly?
No, they were rude
Did you feel that your visit with the provider was time well spent?
Not really
Were you able to watch TV during your dental procedure?
Not at all. I was extremely bored the entire time
by Amber xxx.xxx.67.118
February 22, 2014
Was this provider's office too cold?
Not at all, it was the perfect temperature
Did you feel safe in this provider's care?
Absolutely! I knew I was being cared for by an expert!
Did you notice a foul odor when you arrived at this provider's office?
Not at all, their office smelled fantastic!
Was it easy to find parking at this provider's office?
Extremely easy, and close to the entrance
Did you receive sample toothbrushes or toothpaste to take home?
Yes, I received sample toothbrushes and toothpaste
by Anonymous xxx.xxx.9.8
April 08, 2013
Are you going to visit this provider again?
Not if my life depended on it
by Anonymous xxx.xxx.209.133
April 08, 2013
Did this dentist allow you to regularly rinse your mouth during your procedure?
No, it was almost unbearable
Did this provider leave you unattended for an extended period of time?
Yes, I was completely ignored for a long time!
Does this provider always take that extra step to make you feel special?
No, I don't think they appreciate my loyalty
Does this provider remember you and your circumstances at every appointment?
Absolutely not! I constantly have to repeat and re-explain my situation!
Did this dentist answer all of your questions?
No, I left confused and frustrated
by Chris xxx.xxx.224.149
December 04, 2012
Did this provider answer all of your questions?
No, I left confused and frustrated
Was this provider's staff friendly?
Yes
Did you leave the office feeling satisfied with your visit?
No, I left with more problems than I came with!
Was this provider's office easy to locate?
Absolutely! It couldn't have been easier!
Are you going to visit this provider again?
Only if I couldn't find a better substitute
by James xxx.xxx.224.149
August 06, 2012
They are fine when everything is going OK, but once something goes wrong they are very difficult to deal with. I needed a root canal that they refused to do for some reason unknown to me. They only would recommend one person to do it and at the time this person was gone for a month so I couldn't get in for about 6 weeks. I just couldn't continue taking pain medications every 3-4 hours for 6 weeks and so I asked who else they would recommend. They said they couldn't recommend anyone else and that it was my own risk if I went somewhere else. So I found someone else and asked for my records to be transferred. Records got transferred but I also got a very rude cell phone message about how I couldn't see this person because they weren't an oral surgeon (which I, of course, didn't understand why I had to see an oral surgeon). No suggestions on who I should see though. Eventually, they did recommend someone else (2 hours away) and explained why they felt I needed an oral surgeon.

Dr. Chong also did not do full diagnostics to see which tooth needed a root canal. She narrowed it down to 2 teeth and said I may need one or two root canals. She didn't do the cold sensitivity test to narrow it down. For me, having two root canals was not something I could afford with an oral surgeon so that was very stressful for me.

Also, the majority of their front desk people are terrible. One girl takes forever to check you and has to be reminded multiple times by me what she needs to be doing (like setting up a recheck) because she is obsessed with a bedazzled cell phone.

They answered most of my questions but I could have used more information. Their staff was not friendly at all, I didn't feel welcome there. I feel like my appointment was pointless. None of my questions were answered, nothing was accomplished, and I felt worse when I left. The office was very easy to locate. I didn't have any trouble finding it at all. If I couldn't find anyone better, I'd return again, but I'm hoping I can find better service somewhere else.
by E xxx.xxx.215.234
May 27, 2012
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Map and Directions
1000 W Nifong 8-120, Columbia, MO 65203