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Russell Craig, DO

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Russell Craig, DO
(13 Reviews)
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17901 Hall Rd Macomb, MI 48044
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Consumer Feedback

(13 Reviews)
Service
5 star average for Service
Environment
4.5 star average for Environment
Expertise
5 star average for Expertise
Staff
4.5 star average for Staff
Recommended
4.5 star average for Recommended
My daughter started seeing Dr. Craig when she was 6 months old because of chronic ear infections. She had her first surgery at 6 months old and it went perfect. His bed side manner is great. The follow up care afterwards was great also. Her next surgery was two years later with tube removal, tubes back in, tonsillectomy and adenoids removed. Again everything went great. She had her last surgery two years ago and also went well. I would recommend Dr. Craig to anyone. The only reason why I have to switch ENT's is because we have a new insurance (Aetna) that he does not except. I'm really sad that we can't go back to Dr. Craig since he's been a part of my daughters health now for 7 yrs.
by Heather xxx.xxx.210.82
May 13, 2015
Dr. Craig and his staff are wonderful people. They really take pride in the services they provide and are always willing to answer all my questions.

Danielle, is wonderful and is always available to help with billing questions, and making sure all my appointments are scheduled for testing I need through the year so that I have nothing to worry about.

I am Thankful everyday for Dr. Craig and his staff, as I am a cancer patient, if it hadn't been for his concern with my health I would still not have a diagnosis or a Dr. who actually knows, or has treated the rare disease that I do have.
by Cynthia xxx.xxx.7.110
April 07, 2015
Did you leave the office feeling satisfied with your visit?
Completely!
Did this provider give the impression that they cared about your concerns?
Yes
Was this ENT Otolaryngologist friendly?
Extremely Friendly
Was this ENT otolaryngologist's staff friendly?
Yes, they went above and beyond
Did this ENT Otolaryngologist consider your input when deciding on a treatment method?
Absolutely, they took everything I had to say very seriously
by Anonymous xxx.xxx.152.67
March 25, 2014
Does this provider treat their staff well?
Very! I've never seen an employer treat their staff better
Was this provider sympathetic to your situation?
Yes! They went above and beyond to make me feel special and respected
How would you compare this provider to others in his/her field that you have visited?
There is no comparison!
Was this ENT otolaryngologist's staff friendly?
Yes, they went above and beyond
Are you confident that this provider will continue working with you until a solution is reached?
Absolutely! I'm confident they will work hard to find the best solution for me
by alias xxx.xxx.156.90
February 03, 2014
Did you spend a lot of time in the waiting room at this provider's office?
No, my appointment started at the scheduled time
Did this ENT Otolaryngologist answer all of your questions?
Every question I had was answered thoroughly
Did you notice a foul odor when you arrived at this provider's office?
No, I didn't notice an odor
Was this provider's office clean?
Yes everything was neat and sterile
Did this provider seem irritated to be working with you?
Not at all, they were glad to help me with anything I needed
by Anonymous xxx.xxx.69.174
July 05, 2013
Did this provider use excessive foul language?
Definitely! I was shocked and horrified!
Did this provider ever postpone your appointment?
Not at all! They always try to get me in as soon as possible
Did this provider leave you unattended for an extended period of time?
Not at all! They were always present and attentive
Does this provider adhere to the customer is always right policy?
Absolutely, the customer is always right here
Was this ENT Otolaryngologist friendly?
Extremely Friendly
by Anonymous xxx.xxx.192.178
June 02, 2013
Did this provider answer all of your questions?
Some were answered
Was this provider's staff friendly?
Friendly Enough
Did you leave the office feeling satisfied with your visit?
Not satisfied, but not unhappy
by Anonymous xxx.xxx.123.230
September 17, 2012
Were the restrooms clean at this provider's office?
Yes, they were immaculate!
Was it easy to make an appointment with this provider?
Yes
Did this provider ever dismiss your concerns as unimportant?
Never, they go out of their way to address every concern of mine immediately
Does this provider leave you on hold for a long time when you call?
No, they are really great about answering the phone right away
by Anonymous
January 30, 2012
I feel like they go out of their way to accommodate my schedule. I always get the appointment time I want. I was completely at ease during my appointment here. They went to great lengths to make sure I was completely relaxed and comfortable the entire time. I didn't experience any unnecessary pain during my visit, and I was amazed at how much better I felt after I left. They went out of their way to make me feel special and respected, and were very sympathetic to my situation. I've never seen more kindness and empathy anywhere else. I will absolutely return. I had an amazing experience, and they were by far the best I've ever seen.
by Won't see anyone else
January 05, 2012
Did this provider ever take personal phone calls while in the appointment room with you?
No, they've never taken personal calls with me
Does this ENT Otolaryngologist use current and safe equipment?
Yes
Was there annoying music playing while you waited or during your visit?
No, if they had music on it was very soothing
How would you compare this provider to others in his/her field that you have visited?
Among the best I have seen
by Anonymous
July 14, 2011
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Map and Directions
17901 Hall Rd, Macomb, MI 48044