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Carl E Henley DDS & Associates

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Carl E Henley DDS & Associates
Carl E Henley DDS & Associates
(19 Reviews)
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931 West 75th Street Suite 107 Naperville, IL 60565
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Consumer Feedback

(19 Reviews)
Service
3 star average for Service
Environment
4 star average for Environment
Expertise
4 star average for Expertise
Staff
2.5 star average for Staff
Recommended
2.5 star average for Recommended
Value
5 star average for Value
Did this provider answer all of your questions?
None of my questions were answered
Was this provider's staff friendly?
No, they were rude
Did you leave the office feeling satisfied with your visit?
No, I left with more problems than I came with!
by Naperville social xxx.xxx.253.54
February 28, 2012
by Anonymous xxx.xxx.43.177
February 07, 2012
Did this provider answer all of your questions?
No, I left confused and frustrated
Was this provider's staff friendly?
Friendly Enough
Did you leave the office feeling satisfied with your visit?
No, I felt confused and uneasy when I left
by Anonymous xxx.xxx.191.254
January 13, 2012
They barely acknowledged me and rushed me in and out of the office. I wouldn't recommend them to anyone. I would definitely hesitate due to the fact that my experience was sub-par. I love when I leave the dentist and I'm able to feel how much cleaner my mouth is, and I definitely felt that after my appointment here. I was glad that they were located in a safe neighborhood. I've been to some other places where I was scared to get out of my car but not here. I was somewhat uneasy during my appointment. I was never able to fully relax.
by fp
December 12, 2011
Did the staff call you to remind you about your upcoming appointment?
Definitely not, and when I arrived they had forgotten that I had an appointment
Were you provided with payment plan and fee information before your dental treatment was scheduled?
Definitely not, I wasn't given information until long after my procedure had been finished
Does this provider adhere to the customer is always right policy?
Absolutely not!! They never listen to customers complaints and argue with them
Were the staff members able to answer your questions?
Every time I asked the staff a question, they referred me to someone else
by Anonymous
September 07, 2011
Did the staff call you to remind you about your upcoming appointment?
No, their staff isn't organized at all
Did this dentist allow you to regularly rinse your mouth during your procedure?
No, it was almost unbearable
Does this provider have helpful information available online?
No, just a basic listings page
Did this dentist pressure you to get any unnessary dental procedures?
Somewhat, it was kind of uncomfortable
Did this provider ever dismiss your concerns as unimportant?
Sometimes, I usually have to convince them to look into the situation
by Anonymous
September 02, 2011
Were you provided with payment plan and fee information before your dental treatment was scheduled?
No, I was given the information right after they finished my treatment
How would you compare this provider to others in his/her field that you have visited?
The worst I have seen
Were the waiting room chairs comfortable at this dentist's office?
They were average
by Anonymous
August 31, 2011
I was glad that they were located in a safe neighborhood. I've been to some other places where I was scared to get out of my car but not here. I felt like they were just trying to make money off me because they kept pressuring me to get dental procedures that I know weren't necessary. They should've respected my decision. I wasn't given any sort of payment plan or fee information before they went ahead and scheduled my treatment. I had no idea how much I should expect to pay. They didn't give me any sort of financial information until long after my procedure was already finished. I don't feel like I can count on them to work with me until they find a solution for my situation. They always seem like they're going to give up on me.
by Steven Tsantis
August 24, 2011
After going to this practice for five years, I'm changing dentists. Over the last two years Dr. Henley has spent less and less time with patients. One time I was billed for an exam with the dentist, but he literally just popped his head in on his way home, asked if everything is going ok, waved, and left. He definitely did not do an exam.

I've also had billing issues where their office has billed my insurance comany for Xrays that were not done and a cavity that had not yet been filled. We got it straightened out, but we've had this happen at least three times in five years.

More recently the office has become extremely aggressive on collecting payments. I have been told over and over that we could pay our portion and let the insurance company pay theirs. Over the last two years they have been sending bills constantly for the insurance portion. Even after I paid part of the insurance portion, they still kept coming. When I called in, they said it was fine to wait for the insurance to pay, but the bills kept coming anyway. Over the last six months they have gotten nasty with the bills signed very ostentatiously by "Mrs. Henley," but addressing me by my first name. There is highlighting and underlining all over it.

I know my insurance company pays slowly (state employee), but this practice needs to be upfront about their requirements. If they tell me in person that the insurance portion can be left for the insurance to pay, then they need to stick wtih that. Clearly the practice is falling on hard times, though, because they are becoming extremely aggressive -- over $50! And even downright rude. The most recent billing statement came with more highlighting and a note saying "Insurance has already paid. This is YOUR portion. Pay now! ~ Mrs. Henley." They received the last check from my insurance company literally the following day, and now they owe me a refund for the amount I paid that covered part of the insurance amount. So not only are they aggressive, they don't take the time to find out if they are right or not. They pretty much accuse you or ripping them off, which is a quick way to lose customers who actually do pay on time and follow their stated office policies.

Overall, our experience began as pretty positive. But the service has declined over the last couple of years while their accounting has become aggressive. Their main accounts person has always been very nice, but with the wife now involved (probably a sign of a problem in the practice), they have become aggressive and rude. Now that our insurance has paid up, we're switching to a new dentist.
by Haynes
May 31, 2011
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Map and Directions
931 West 75th Street Suite 107, Naperville, IL 60565