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Michael Monaco, MD

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Michael Monaco, MD
Select Healthcare
(30 Reviews)
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5701 W 119th St Ste 345 Leawood, KS 66209
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Consumer Feedback

(30 Reviews)
Service
4 star average for Service
Environment
4.5 star average for Environment
Expertise
4.5 star average for Expertise
Staff
2 star average for Staff
Recommended
4.5 star average for Recommended
Value
3 star average for Value
We've been going to Dr Monaco for a long time. We've seen a lot of changes, both good and bad. Dr Monaco is available to us when we need him. Fortunately, we've never needed him after hours, but we have the comfort of knowing he is available at a moment's notice. He listens and we have good discussions. He explains problems very well. It's been difficult to get the same day appointment when needed. We usually have to wait a week. I would suggest that when patients have to wait, Dr Monaco make contact by phone. There is a possibility problems could be taken care of within minutes saving an appointment and time. We are all busy, but with a concierge practice, he shouldn't be very busy, compared to many years ago with his past practice. He's very knowledable and many of us go directly to him with our questions. We don't have a high regard with any of the employees. They are uneducated youth. The office is very nice. It could use new paint or even new plants to brighten up the place. They need to clean their desk areas nightly before they go home. Messy desks are not attractive when we enter the reception area. Coats hanging on the back of the chairs are also not attractive. Messy hair, sloppy dress, chomping gum are also not very attractive. Dr Monaco and Dr Davis are regarded high by their peers and their patients. They need to respect their patients like patients respect them. They need to listen a little more to patients. We see and hear more than the two of them. They are tuned out and removed from what goes on in the office. It would be interesting to know what takes place when the doctors are not in the office. Office should be quiet without doctors and patients. My guess would be play time. Unprofessional appearances. Dr Monaco and Dr Davis are educators and have skills like no other. They make a great team.
by Old Patient xxx.xxx.65.245
December 19, 2015
Dr Monaco is the best. He has a great bedside manner. He knows his field of practice. I have no doubt he continues to read to keep up with the latest treatments, tests, and medications. The concierge practice took a little getting used to, but realizes how beneficial 24/7 connection with the doctor is or how easy it is to get an appointment. I'm guessing there is a problem with employees. I haven't been in for awhile, but when I was in, a few times this year, there were several new employees. None of them seem to be the cream of the crop. They look very shady to be working in an upscale internal medical office. Office was nice when they first moved in, but could use some sprucing up. The new smell is gone and now it's the smell of poor hygiene. We were pleasantly surprised to receive birthday cards from our doctor. It would be extra nice if we would receive more than just birthday cards from him. A card wishing us well or even a thank you for visiting. We feel the cards should come, be signed, directly by the doctor and no one else in the office. The employees don't know us and with changes that we have seen with employees, a personal note from the MD only in our cards would be more meaningful than from an office full of people we don't know and they don't know us. Five stars for Dr Monaco. We would recommend him to everyone who wants a doctor who cares and is passionate about your health.
by A Roo xxx.xxx.65.245
October 23, 2015
Does this doctor use current and safe equipment?
Yes
Would you recommend this doctor to others?
Yes
Was this doctor friendly?
Yes
Was this doctor's staff friendly?
Not Really
Did this provider have an entertaining selection of waiting room magazines?
Yes
by 20 yr follower xxx.xxx.65.245
March 17, 2015
Was this doctor's staff friendly?
No, they were rude
Does this doctor use current and safe equipment?
Yes
Was this doctor friendly?
Yes
Did you leave the office feeling satisfied with your visit?
Yes
Does this provider remember you by name?
Always
by Anonymous xxx.xxx.65.245
December 26, 2014
Was this doctor's staff friendly?
No, they were rude
Did this doctor answer all of your questions?
Every question I had was answered thoroughly
Did you leave the office feeling satisfied with your visit?
Yes
Were the waiting room chairs comfortable at this doctor's office?
Yes
Does the provider's staff maintain a professional appearance?
No
by Anonymous xxx.xxx.65.245
November 24, 2014
Was this doctor's staff friendly?
No, they were rude
Was this doctor friendly?
Yes
Does this doctor use current and safe equipment?
Yes; the equipment is very advanced!
Would you recommend this doctor to others?
I Already Have
Does this provider have helpful information available online?
Somewhat
by Anonymous xxx.xxx.36.245
September 28, 2014
Would you recommend this doctor to others?
Yes
Was this doctor's staff friendly?
No, they were rude
Were the waiting room chairs comfortable at this doctor's office?
They were average
Did this doctor answer all of your questions?
Some were answered
Was the office accommodating when booking an appointment?
Very good
by Anonymous xxx.xxx.36.245
June 04, 2014
The doctor was amazing and makes others in the same field look like beginners. Doctor was friendly and gracious. The staff was not friendly or gracious. Only the doctor makes me feel at home and relaxed. I had to wait for a little while after I arrived for my appointment, but I've had to wait longer at other places. There was no annoying music playing while I waited or during my visit. It's always a variety of music. I appreciated that they didn't have that typical elevator music on. The assistant acts superior to the patients, as if she has "pull" there. She needs to leave. He would have more people joining the practice if he didn't have his assistant. Doctor does seem concerned with our health. With this new kind of concierge practice, the doctor needs to get away from the typical "doctor/patient" relationship and think about it becoming more of a "doctor/friend" relationship. Make the patient feel comfortable that they can tell him anything. Don't throw the title of "doctor" in front of his patients. Be a friend (who just happens to be a doctor). Behind the desk area seems to always be cluttered and getting worse. Very Messy. Bathroom was very clean. Exam rooms are also cluttered. I'm sure it was for convenience, but I don't like the monitor attached to the wall. I was more impressed with the computer being carried around room to room. Too many "pamphlets, advertising" in the room. I would suggest keeping those undercover. Sometimes there has been a fowl odor in the office coming from the kitchen area. I would, as many of his patients would, highly recommend him. We just turn the other way when we have to deal with his assistants.
by Alias xxx.xxx.36.245
January 02, 2014
Was it clear that this provider takes pride in the appearance of his/her office?
Not really, it wasn't very clean
Does this provider ever overbook appointments here?
No, They definitely believe in quality over quantity and allow more than enough time in between appointments
Did they follow up with you after your appointment?
No, but they said they were going to!
Did the staff make you feel uncomfortable when you called with questions or concerns?
Absolutely! They made me feel like my questions and concerns were stupid
Was this provider friendly?
Yes
by Anonymous xxx.xxx.36.245
November 01, 2013
Was this provider sympathetic to your situation?
Kind of, but I they could have been more understanding
Was this provider argumentative or easily angered?
Somewhat, they didn't want to listen to almost anything I said
Did this provider seem up-to-date with the current advancements in their field?
Yes
Was this provider's office easy to locate?
Absolutely! It couldn't have been easier!
Did you leave the office feeling satisfied with your visit?
Not satisfied, but not unhappy
by Anonymous xxx.xxx.65.245
September 24, 2013
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Map and Directions
5701 W 119th St Ste 345, Leawood, KS 66209