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Ernest Hook, DPM

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Ernest Hook, DPM
(57 Reviews)
> Get Phone Number & Directions
1580 Creekside Dr Suite 110 Folsom, CA 95630
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Consumer Feedback

(57 Reviews)
Service
4.5 star average for Service
Environment
4.5 star average for Environment
Expertise
4.5 star average for Expertise
Staff
4.5 star average for Staff
Recommended
4.5 star average for Recommended
Value
4.5 star average for Value
Their office was one of the quietest I've ever visited. I was able to relax very easily. They go out of their way to make everyone feel equally respected and cared for. My calls are quickly returned and I always know that I'll get a prompt answer to my question. Dr. Hook is smart, funny and super good at treating all issues.
by Anonymous xxx.xxx.39.45
June 09, 2013
Does this provider welcome questions?
Absolutely! They are happy to answer all of my questions
by Anonymous xxx.xxx.212.184
May 26, 2013
Was this provider's office too cold?
No, it was fine
Does this provider always put the customer first?
Yes, they always put customers first
Did this provider listen to your input and concerns?
Absolutely! This provider always listens carefully to what I have to say!
Was this provider argumentative or easily angered?
Not at all, they were one of the kindest, most attentive individuals I've ever met
Did this provider show attention to detail?
Absolutely! They are always very careful and meticulous
by Anonymous xxx.xxx.130.250
May 23, 2013
Does this provider remember you and your circumstances at every appointment?
Definitely! They always remember me and make me feel important!
Did a staff member acknowledge or greet you when you entered?
Immediately! They gave me a friendly greeting as soon as I walked in
Did this provider thoroughly explain the risks and benefits of your treatment?
Yes, they made sure I had all the information I needed to make a decision
Does this provider treat their staff well?
Very! I've never seen an employer treat their staff better
Did you feel like this provider's office was understaffed?
Not at all, they had plenty of staff members to help me whenever I needed assistance
by Anonymous xxx.xxx.1.72
April 17, 2013
Does this provider remember you by name?
Every single time, even if it's been months since my last appointment!!
Did you notice a foul odor when you arrived at this provider's office?
Not at all, their office smelled fantastic!
by Anonymous xxx.xxx.214.247
March 14, 2013
Did this provider answer all of your questions?
Yes
Are you confident that this provider will continue working with you until a solution is reached?
Not at all, I feel like they're constantly ready to give up on me
Does this podiatrist use current and safe equipment?
Yes
Does this provider leave you on hold for a long time when you call?
Yes, it never fails. I'm put on hold forever when I call
Would you recommend this podiatrist to others?
No
by Anonymous xxx.xxx.142.173
February 20, 2013
I will definitely refer my friends and family here. They were great and I think more people should know about them. Their office was quiet and peaceful. I was able to relax very easily. The entire staff only had great things to say about working there. The staff really knows what they're doing. They're able to answer my questions. They go above and beyond to help me with anything I need. They never complain about anything, and I know I can always count on them.
by Pudditat xxx.xxx.41.213
December 12, 2012
Were the waiting room chairs comfortable at this podiatrist's office?
They were average
Was this provider argumentative or easily angered?
No, they were very calm and understanding
Would you refer this provider to a family or friend?
Yes
Was this provider's office easy to locate?
Only with clear directions
Does this provider have helpful information available online?
Yes
by Anonymous xxx.xxx.238.55
October 19, 2012
Does this provider give unbiased advice?
Absolutely! I always get sound, helpful, and completely unbiased advice!
Is this provider willing to pursue advice from other providers when necessary?
Absolutely! They aren't arrogant at all and are more than willing to pursue advice when necessary
Did this provider leave you unattended for an extended period of time?
No, I was always attended to
Did this provider thoroughly explain the risks and benefits of your treatment?
Yes, they made sure I had all the information I needed to make a decision
Were the restrooms well-stocked at this provider's office?
Yes, they were well-stocked
by Anonymous xxx.xxx.146.1
October 15, 2012
Does this provider ever overbook appointments here?
Sometimes, they should allow for more time in between appointments
Does this provider welcome questions?
Absolutely! They are happy to answer all of my questions
Does this provider adhere to the customer is always right policy?
Absolutely, the customer is always right here
Does this provider leave you on hold for a long time when you call?
No, they are really great about answering the phone right away
Did you spend a lot of time in the waiting room at this provider's office?
The wait wasn't terrible, but it wasn't the best
by Anonymous xxx.xxx.224.34
October 02, 2012
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Map and Directions
1580 Creekside Dr Suite 110, Folsom, CA 95630