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Michael L Gross, MD

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Michael L Gross, MD
(21 Reviews)
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109 WIMBLEDON SQ STE E CHESAPEAKE, VA 23320
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Consumer Feedback

(21 Reviews)
Service
4 star average for Service
Environment
4 star average for Environment
Expertise
3.5 star average for Expertise
Staff
3 star average for Staff
Recommended
4 star average for Recommended
Value
2 star average for Value
Well I think the care I received was fine, it is getting to that point that worries me. My appointment was for 10:40. I always go in early to fill out paperwork for a first visit. I was not seen until 12:20 ..I feel it is unacceptable. I finally got back to a room at 11:45 and still sat in the room 35 min. I had another appointment at 12:30 and one would expect lots of time to make it to the next one. No one even said, "Sorry for your wait". That makes me believe it is an everyday occurrence and they are just fine with that..



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by Tvlbug xxx.xxx.231.130
August 26, 2014
Did this provider seem up-to-date with the current advancements in their field?
Yes
Was this provider's office easy to locate?
Fairly Easy
Did this provider rush your appointment?
No
Were you able to get answers to simple questions from this provider without scheduling an appointment?
Yes
Did this provider ever take personal phone calls while in the appointment room with you?
No, they've never taken personal calls with me
by Anonymous xxx.xxx.82.175
November 09, 2013
Did this provider seem up-to-date with the current advancements in their field?
Yes, they were informing me of new advancements that were extremely recent
Did this provider's staff seem to respect him/her?
Yes, I could tell the staff respected him/her
Did this provider rush your appointment?
No, I was able to ask as many questions as I wanted
Is this business handicap-accessible?
Absolutely, even the bathrooms are handicap-accessible
Are you going to visit this provider again?
Without a doubt!
by Anonymous xxx.xxx.35.249
June 05, 2013
Does this provider remember you by name?
No, and they don't make an effort to even try
Did this provider have reasonable prices?
No, it was expensive.
Does this dermatologist use current and safe equipment?
No; the equipment needs to be updated
Does this provider offer any coupons, discounts or promotions?
Never. I don't think they care about helping their clients save money
Is this provider willing to pursue advice from other providers when necessary?
Not at all. They were too arrogant to ask for any assistance, even though they knew it would help
by Anonymous xxx.xxx.94.225
May 18, 2013
It is impossible to get an appointment at their office. They are always booked and have a long waiting list. I had to wait forever after I arrived for my appointment. They were running really behind and I was disappointed because it threw off the rest of my day. It was nice to hear how much the staff respected them. It made me that much more confident that I was under the care of a professional. They were far to arrogant to get any sort of outside advice, even though they knew they should. I was hoping to see someone that considered my safety more important than always having an answer. Their staff was not friendly at all, I didn't feel welcome there.
Waited an hour for one of his nurses, not the doc. They said they were a specialists office, that was their excuse for being slow. I was in there maybe 5 min. with the nurse. That includes getting my problem fixed. People weren't happy when you told them this, so they're not interested in improving either.
I had a problem with brand to generic change, took a week to get it straightened out. Had a problem with the attitude in the office on that.
by unhappy customer xxx.xxx.160.115
December 27, 2012
Did this provider promise services he/she couldn't provide?
No, they were able to provide everything they said they would
Did this provider have reasonable prices?
Not at all, they were ridiculous!
Were you able to relax during your appointment?
No, I was on edge
Would you refer this provider to a family or friend?
No, I wasn't impressed
Are you confident that this provider will continue working with you until a solution is reached?
No, I'm always worried they're going to settle with a solution that isn't the best
by Anonymous xxx.xxx.189.63
November 02, 2012
Did this provider answer all of your questions?
Yes
Was this provider's staff friendly?
Yes
Did you leave the office feeling satisfied with your visit?
Yes
Was this provider's office easy to locate?
Fairly Easy
Are you going to visit this provider again?
Sure
by Anonymous xxx.xxx.96.239
March 19, 2012
Does this provider promptly return your phone calls?
Yes
Would you recommend this dermatologist to others?
If I Had To
Did you feel safe in this provider's care?
Yes
Were the restrooms clean at this provider's office?
They weren't that clean, but weren't filthy
by Anonymous
December 18, 2011
Is this business in a safe neighborhood?
Yes, it was in a safe enough neighborhood
Did this provider seem up-to-date with the current advancements in their field?
Yes
Did this provider ever take personal phone calls while in the appointment room with you?
No, they've never taken personal calls with me
Did this provider show attention to detail?
Yes, I've never had to worry about them missing any important information
by Anonymous
October 31, 2011
Dr. Gross and his assistants were EXTREMELY professional and punctual. Not only did he diagnose my eczema and addressed my hairloss but, also mentioned discoloring of my skin on face and recommended an amazing night cream! They got to the point, were thorough in their explanations and did NOT allow me to go unless I had any/all questions answered. I highly recommend Dr. Gross and will definitely be going back. He was the 2nd dermatologist I visited for my hair loss.
by Lorie
October 27, 2011
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Map and Directions
109 WIMBLEDON SQ STE E, CHESAPEAKE, VA 23320