They always take the time to listen to me. I know they really care about me and what I have to say. I am always so impressed with how quickly my calls are answered here. I am never put on hold for a long time and love knowing that if I have a quick question I won't have to wait a half hour through terrible music to get it answered. They were very sympathetic to my situation, and made me feel cared for. They respect you & your privacy and are accomadating to your needs,