Does this provider leave you on hold for a long time when you call?
                        
                        
                            Never! I don't think I've ever been put on hold here for a long time
                        
                        
                            Did this provider ever take personal phone calls while in the appointment room with you?
                        
                        
                            He/she would never do that! Their full attention is always on me.
                        
                        
                            Were you able to relax during your appointment?
                        
                        
                            Yes, I was completely at ease