Did a staff member acknowledge or greet you when you entered?
                        
                        
                            Immediately! They gave me a friendly greeting as soon as I walked in
                        
                        
                            Is this business handicap-accessible?
                        
                        
                            Absolutely, even the bathrooms are handicap-accessible
                        
                        
                            Does this provider maintain a professional appearance?
                        
                        
                            Absolutely! You can tell that he/she really makes an effort to look professional
                        
                        
                            Was it easy to find parking at this provider's office?
                        
                        
                            Extremely easy, and close to the entrance
                        
                        
                            Does this provider adhere to the customer is always right policy?
                        
                        
                            Yes, they listen to all complaints and make every effort to correct the situation.