Did your massage hurt?
                        
                        
                            Kind of. They should have been more careful
                        
                        
                            Did you have to wait long after you arrived for your appointment?
                        
                        
                            No, I didn't have to wait very long
                        
                        
                            Did this provider ever postpone your appointment?
                        
                        
                            No, they never postpone my appointment
                        
                        
                            Was it clear that this provider takes pride in the appearance of his/her office?
                        
                        
                            Not really, it wasn't very clean
                        
                        
                            Did the massage therapist ask you about your preferences for the massage before beginning?
                        
                        
                            No, they didn't care about my preferences