Did a staff member acknowledge or greet you when you entered?
                        
                        
                            Yes, I was greeted when I walked in
                        
                        
                            Does this provider remember you by name?
                        
                        
                            Sometimes, but not always
                        
                        
                            Did you spend a lot of time in the waiting room at this veterinarian's office?
                        
                        
                            No, my appointment started at the scheduled time
                        
                        
                            Was this veterinarian's office easy to locate?
                        
                        
                            Absolutely! It couldn't have been easier!
                        
                        
                            Does this provider welcome questions?
                        
                        
                            Absolutely! They are happy to answer all of my questions