Did you spend a lot of time in the waiting room at this provider's office?
                        
                        
                            No, my appointment started at the scheduled time
                        
                        
                            Did you have to wait long after you arrived for your appointment?
                        
                        
                            No, I didn't have to wait very long
                        
                        
                            Did this provider ever take personal phone calls while in the appointment room with you?
                        
                        
                            No, they've never taken personal calls with me