Are you confident that this provider will continue working with you until a solution is reached?
                        
                        
                            Yes, I know I can count on them to find a solution
                        
                        
                            Did a staff member acknowledge or greet you when you entered?
                        
                        
                            Immediately! They gave me a friendly greeting as soon as I walked in
                        
                        
                            Did this provider promise services he/she couldn't provide?
                        
                        
                            Not at all! They exceeded my expectations
                        
                        
                            Did you leave the animal hospital feeling satisfied with your visit?
                        
                        
                            Completely!
                        
                        
                            Was this provider's office clean?
                        
                        
                            Yes everything was neat and sterile