Did this provider seem up-to-date with the current advancements in their field?
                        
                        
                            Yes, they were informing me of new advancements that were extremely recent
                        
                        
                            Does this provider have helpful information available online?
                        
                        
                            Yes, they have a great website and are present in many online directories
                        
                        
                            Does this provider adhere to the customer is always right policy?
                        
                        
                            Yes, they listen to all complaints and make every effort to correct the situation.
                        
                        
                            Does this provider maintain a professional appearance?
                        
                        
                            Absolutely! You can tell that he/she really makes an effort to look professional
                        
                        
                            Was there a designated area for your dog to go to the bathroom?
                        
                        
                            No, but there was a little grass outside the office so it was fine