Is this business in a safe neighborhood?
                        
                        
                            Yes, it was in a safe enough neighborhood
                        
                        
                            Were you able to get answers to simple questions from this provider without scheduling an appointment?
                        
                        
                            Yes
                        
                        
                            Does this provider leave you on hold for a long time when you call?
                        
                        
                            No, they are really great about answering the phone right away
                        
                        
                            Was this provider sympathetic to your situation?
                        
                        
                            Yes, they were sympathetic and caring