Does this provider always put the customer first?
                        
                        
                            Somewhat, but I didn't feel like they cared about my needs
                        
                        
                            Did this provider ever dismiss your concerns as unimportant?
                        
                        
                            No, they take every concern of mine seriously
                        
                        
                            Does this provider remember you by name?
                        
                        
                            No, and they don't make an effort to even try
                        
                        
                            Does this provider offer flexible appointment times?
                        
                        
                            Somewhat, but it's still difficult to get an appointment
                        
                        
                            Was this animal hospital's staff friendly?
                        
                        
                            Friendly Enough