Did this provider promise services he/she couldn't provide?
                        
                        
                            No, they were able to provide everything they said they would
                        
                        
                            Is this business handicap-accessible?
                        
                        
                            Yes, it was handicap-accessible
                        
                        
                            Is this provider easy to reach in an emergency?
                        
                        
                            Yes, they answered my call right away
                        
                        
                            Did this provider ever dismiss your concerns as unimportant?
                        
                        
                            No, they take every concern of mine seriously