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Kenneth Cheng, MD

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Kenneth Cheng, MD
(69 Reviews)
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1000 Stonewood Dr Ste 310 Wexford, PA 15090
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About

Kenneth Cheng, MD

Kenneth Cheng, MD practices as an Ophthalmologist in Wexford, PA.Kenneth Cheng, MD graduated from Univ Of Pittsburgh Sch Of Med, Pittsburgh Pa 15261.
Primary Specialty

Ophthalmologist

Education Univ Of Pittsburgh Sch Of Med, Pittsburgh Pa 15261
Training Univ Of Pittsburgh Med Ctr, Pediatrics
Map and Directions
1000 Stonewood Dr Ste 310, Wexford, PA 15090
Services Pediatric Ophthalmology, Ophthalmology
Consumer Feedback
(69 Reviews)
Service
4.5 star average for Service
Environment
4.5 star average for Environment
Expertise
5 star average for Expertise
Staff
4.5 star average for Staff
Recommended
4.5 star average for Recommended
Value
3 star average for Value
View All 69 Reviews Add a Review
Recent Reviews
My toddler and I waited over 2 hours in the waiting room for her appointment which ended up being only 5 minutes with Dr. Cheng. A friend of mine also warned me that she had waited over 2 hours to see him but I gave Dr. Cheng a chance and was surprisingly disappointed. Two hours in a full waiting room is a long time to wait but it is especially long for children. Other parents in the waiting room were also disgruntled and surprised at how long it was taking. It is evident that the quality of care is lacking and the only thing this office deems as important is the number of patients they can see in a day. It was also interesting that their are no doors on any of the examining rooms. I was surprised since you can clearly hear the conversations the doctor is having with other patients in adjacent rooms. The irony is that you have to sign Hippa forms and yet they speak openly to patients while other patients can hear. This did not particularly bother me but If someone does care about their information remaining private I would not recommend this office. I definitely think that I could have received better service somewhere else and will not be returning to this practice in the future.
by Sarah xxx.xxx.156.162
December 04, 2013
The staff was extremely nice and helpful and I was very satisfied with the service I received. I was warned I may have to pay out-of-pocket as the exam may not be covered under our health insurance and they do not take vision insurance. They were very clear about this on the phone and showed ample patience in talking over my options with me. As she did have a past medical issues with her eyes (she had surgery when she was 2 to correct lazy eye) , they felt our insurance may cover the exam but they would not know until they submitted a claim. Dr. Cheng had been recommended to me as one of the best pediatric opthamologists in the area, and I felt it was worth the risk of paying out of pocket to get the care I wanted for my daughter. As it turns out, the visit was covered, but I very much appreciated that they were so up-front with me about the possible cost. The waiting room is quite spacious and while the office was a hike for me from the East End of Pittsburgh, it was very easy to find.
by pittsburghmomma xxx.xxx.61.47
March 22, 2013
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Recent Polls
Did they follow up with you after your appointment?
Yes, they made sure I had everything I needed!
Does this provider treat every client equally?
Definitely, they make everyone feel equally respected and cared for
Did this provider thoroughly explain the risks and benefits of your treatment?
Yes, they made sure I had all the information I needed to make a decision
Are you going to visit this provider again?
Without a doubt!
Is this business in a safe neighborhood?
Absolutely, It is the safest neighborhood around
by Anonymous xxx.xxx.126.126
January 21, 2014
Did this provider use excessive foul language?
Not at all! They are always respectful and courteous!
Are you confident that this provider will continue working with you until a solution is reached?
Absolutely! I'm confident they will work hard to find the best solution for me
Does this provider promptly return your phone calls?
Yes
Does this provider leave you on hold for a long time when you call?
I usually have to wait on hold for quite a while, but not as long as some other places
by Clair xxx.xxx.57.131
December 06, 2013
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