Does this provider offer flexible appointment times?
                        
                        
                            Yes
                        
                        
                            Did a staff member acknowledge or greet you when you entered?
                        
                        
                            Not at all. They saw me but didn't greet me at all
                        
                        
                            Did this provider promise services he/she couldn't provide?
                        
                        
                            Not at all! They exceeded my expectations
                        
                        
                            Did this provider's staff seem to respect him/her?
                        
                        
                            Yes, I could tell the staff respected him/her