Did you have to wait long after you arrived for your appointment?
                        
                        
                            Yes, I had to wait quite a while
                        
                        
                            Was the waiting area spacious?
                        
                        
                            Yes
                        
                        
                            Did this provider seem irritated to be working with you?
                        
                        
                            Yes, they seemed like they wanted to be somewhere else
                        
                        
                            Has this provider ever cancelled your appointment on you last minute?
                        
                        
                            Yes, I'm never confident that my appointment will actually happen
                        
                        
                            Did you feel like this provider's office was understaffed?
                        
                        
                            Definitely, they had one person trying to do everything