Did a staff member acknowledge or greet you when you entered?
                        
                        
                            Yes, I was greeted when I walked in
                        
                        
                            Was it easy to make an appointment with this provider?
                        
                        
                            Yes
                        
                        
                            Were you able to get answers to simple questions from this provider without scheduling an appointment?
                        
                        
                            Yes
                        
                        
                            Does this provider leave you on hold for a long time when you call?
                        
                        
                            Never! I don't think I've ever been put on hold here for a long time