Was this provider sympathetic to your situation?
                        
                        
                            Yes, they were sympathetic and caring
                        
                        
                            Does this provider have helpful information available online?
                        
                        
                            Yes
                        
                        
                            Did this provider ever take personal phone calls while in the appointment room with you?
                        
                        
                            No, they've never taken personal calls with me
                        
                        
                            Does this provider remember you by name?
                        
                        
                            Every single time, even if it's been months since my last appointment!!
                        
                        
                            Did the staff make you feel uncomfortable when you called with questions or concerns?
                        
                        
                            Somewhat, they should have been more polite