Does this provider leave you on hold for a long time when you call?
                        
                        
                            Yes, it never fails. I'm put on hold forever when I call
                        
                        
                            Does this provider offer flexible appointment times?
                        
                        
                            Somewhat, but it's still difficult to get an appointment
                        
                        
                            Did this provider prominently display their diplomas or business license?
                        
                        
                            Yes
                        
                        
                            Was this family doctor's staff friendly?
                        
                        
                            Not Really
                        
                        
                            Did this provider's staff seem to respect him/her?
                        
                        
                            Yes, I could tell the staff respected him/her