Was this provider's office clean?
                        
                        
                            It was satisfactory
                        
                        
                            Does this provider leave you on hold for a long time when you call?
                        
                        
                            I usually have to wait on hold for quite a while, but not as long as some other places
                        
                        
                            Did you leave the office feeling satisfied with your visit?
                        
                        
                            Not satisfied, but not unhappy
                        
                        
                            Does this provider always put the customer first?
                        
                        
                            Somewhat, but I didn't feel like they cared about my needs
                        
                        
                            Were you able to get answers to simple questions from this provider without scheduling an appointment?
                        
                        
                            Yes