Did the staff make you feel uncomfortable when you called with questions or concerns?
                        
                        
                            Not at all! They were happy to address every concern I had
                        
                        
                            Was this provider willing to stay open late to accomodate your needs?
                        
                        
                            Sometimes, but most of the time they don't
                        
                        
                            Were the waiting room chairs comfortable at this provider's office?
                        
                        
                            Not really
                        
                        
                            Did this provider's staff seem to respect him/her?
                        
                        
                            Definitely! They staff spoke very highly of him/her
                        
                        
                            Did you feel like this provider's office was understaffed?
                        
                        
                            Not at all, they had plenty of staff members to help me whenever I needed assistance