Were the staff members able to answer your questions?
                        
                        
                            Yes, they were able to answer my questions
                        
                        
                            Is this provider easy to reach in an emergency?
                        
                        
                            Yes, they answered my call right away
                        
                        
                            Did you spend a lot of time in the waiting room at this provider's office?
                        
                        
                            No, my appointment started at the scheduled time
                        
                        
                            Was this provider's office too cold?
                        
                        
                            No, it was fine