Did the staff make you feel uncomfortable when you called with questions or concerns?
                        
                        
                            Absolutely! They made me feel like my questions and concerns were stupid
                        
                        
                            Was it easy to find parking at this provider's office?
                        
                        
                            Yes, it was convenient
                        
                        
                            Does this provider welcome questions?
                        
                        
                            Absolutely! They are happy to answer all of my questions