They explained all the risks and benefits of my treatment options. Everything was explained in detail, all my questions were answered, and I felt a lot better about choosing a treatment plan. I didn't wait long at all. My appointment started on time, and the wait was much shorter than other offices I have been to. I am always so impressed with how quickly my calls are answered here. I am never put on hold for a long time and love knowing that if I have a quick question I won't have to wait a half hour through terrible music to get it answered. They never left me for an extended period of time and I never felt ignored. I was glad that they were located in a safe neighborhood. I've been to some other places where I was scared to get out of my car but not here.