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Susan Leung, DDS

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Susan Leung, DDS
(3 Reviews)
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1600 Kapiolani Boulevard Honolulu, HI 96837
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About

Susan Leung, DDS

Susan Leung, DDS practices as a Home Care in Honolulu, HI.
Primary Specialty

Home Care

Gender Female
Map and Directions
1600 Kapiolani Boulevard, Honolulu, HI 96837
Services Susan Leung, DDS provides Home Care in Honolulu, HI to seniors and retirees with varying levels of assistance needs and/or disabilities.

Please contact Susan Leung, DDS in Honolulu, HI for more information.
Consumer Feedback
(3 Reviews)
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Recent Reviews
Not only the worst dentist office I've ever been to, but the worst one I can even imagine. First, supposedly the office is run by Susan Leung DDS, and her diplomas and certificates are on the wall, but the staff told me that she is retired and doesn't practice there anymore. That seems wrong, deceptive and/or illegal alone. Second, I've had several 9 am appointments, but the staff routinely doesn't show up and unlock the door until 9:15 or so. Third, the appointments take hours. They aren’t ready for you on time, then they leave you sitting in the chair waiting, and then whatever procedure is being done is done in little steps with long breaks between each step. One appointment took three hours, and it was never possible to get out of there in less than two hours. Fourth, the office staff is completely incompetent. I’ve had ten minute long arguments with the receptionist about whether I had made an upcoming appointment while she’s blinking at the screen saying it’s not in the system, only for her to finally find and confirm it. I requested a copy of my file and x-rays, for which they made me fill out a long form, only to be told three months later that no one had done a thing with the form and it was just sitting in a box. Staff will routinely wonder into the examination rooms and ask whether you are ready for some procedure which isn’t why you came. Fifth, they don’t document things properly. One appointment was for the express purpose of getting a referral to an oral surgeon for my kids. Having experienced so many problems with the place I told everyone from the receptionist, to the billing woman, to the dentist to his face before he examined my kids that the primary reason I was there was for a referral, only to have them not make a note of it in the charts. They required me to make another appointment so my kids could be reevaluated before they would make a referral. I went to that office four times for an oral surgeon referral and never got one. Sixth, they push unnecessary and expensive procedures. For one example: “special” cleaning not covered by insurance. Another: The first doctor I saw there said I needed four fillings. I showed the x-rays taken by California Smile in my file to my previous dentist and he could only see the need for one filling. I switched to a different California Smile dentist and she concurred with my previous dentist that only one filling was necessary. Seventh, they perform procedures without a patient’s informed consent. I went for a filling, and when I left they presented me with a bill for a filling and lining. I said no one had ever said a word to me about a lining. They proceeded to argue with me that I had been informed of it. I demanded to see the treatment plan, and when they brought it to me I had never seen it before and it did not have my signature where it is supposed to be before treatment. I still have no idea what a lining is. Finally, today, I show up for an appointment with my kids, for a repeat evaluation by them to get a referral to an oral surgeon and cleanings, ten minutes before 9 am, they arrive at 9:10, and they inform me that they canceled my appointment and dropped me as a patient by informing my insurance company. No one called me. I suppose that's because I have the nerve to ask why they were performing procedures on me for which I didn't consent. All I can say is they’ve done me a favor. These negative reviews are all completely deserved. This place is a disaster that should be avoided at all cost.
by John
March 01, 2011
I have been a patient of Dr. K for several years and I couldn't be happier. From the minute I walk into the office until I leave I receive the utmost in care. Dr. K's staff is very professional and always concerned about my needs from insurance questions to making appointments that accommodate my schedule. Most importantly, however, is the way I feel when I sit in the dental chair. Every effort is made by Dr.K and her assistants to see that I am comfortable. Dr. K continuously asks me if I'm okay throughout the appointment and always explains what he is doing. Her concern for my comfort is so appreciated but so is her incredibly gentle technique. I barely feel that her hands are in my mouth so that I'm always completely relaxed at each appointment.
I am so lucky to have found her and there isn't a chance in the world that I would ever go to anyone else
by love
April 26, 2009
Recent Polls
Have the fillings, crowns, or veneers you've received lasted?
Definitely! They lasted even longer than they were supposed to
Does this provider welcome questions?
Absolutely! They are happy to answer all of my questions
Was this provider sympathetic to your situation?
Yes! They went above and beyond to make me feel special and respected
Does this provider ever overbook appointments here?
Never! They have lots of business, but they do such a great job of never overbooking.
by Anonymous
December 10, 2011
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