Did a staff member acknowledge or greet you when you entered?
                        
                        
                            Yes, I was greeted when I walked in
                        
                        
                            Were the staff members able to answer your questions?
                        
                        
                            Yes, they were able to answer my questions
                        
                        
                            Does this provider always take that extra step to make you feel special?
                        
                        
                            Not really, I've never seen them go above and beyond