Did this provider seem well-trained and experienced?
                        
                        
                            Yes, they seemed very qualified
                        
                        
                            Does this provider adhere to the customer is always right policy?
                        
                        
                            Sometimes, but not always
                        
                        
                            Is this provider willing to pursue advice from other providers when necessary?
                        
                        
                            Yes, they were willing to ask for advice when necessary
                        
                        
                            Does this provider have helpful information available online?
                        
                        
                            Yes, but very little
                        
                        
                            Are you confident that this provider will continue working with you until a solution is reached?
                        
                        
                            Not really, sometimes I worry they're going to stop trying to help me