After my chiropractic treatments, I felt better than I had in several years. Dr. Hetzel's instructions are still working for me today. I would never feel unsafe or apprehensive in their care. As for my appointments, they always tried to work around my schedule even if an extra visit was needed & I appreciated that. All of my questions were answered to my satisfaction. At times when I needed to call with a question, I was taken care of in a reasonable amount of time.