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Steven Gelfand, MD

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Steven Gelfand, MD
Neuropsychiatric Associates
(25 Reviews)
> Get Phone Number & Directions
850 Hospital Rd Ste 2200 Indiana, PA 15701
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Consumer Feedback

(25 Reviews)
Service
3.5 star average for Service
Environment
4.5 star average for Environment
Expertise
4 star average for Expertise
Staff
3.5 star average for Staff
Recommended
3.5 star average for Recommended
Did this provider answer all of your questions?
No, I left confused and frustrated
Was this provider's staff friendly?
Not Really
Did you leave the office feeling satisfied with your visit?
No, I left with more problems than I came with!
Was this provider's office easy to locate?
Absolutely! It couldn't have been easier!
by Anonymous xxx.xxx.54.111
July 17, 2012
Did this provider answer all of your questions?
Yes
Was this provider's staff friendly?
Yes
Did you leave the office feeling satisfied with your visit?
Not satisfied, but not unhappy
Was this provider's office easy to locate?
Absolutely! It couldn't have been easier!
by Anonymous xxx.xxx.147.189
July 17, 2012
Did this provider answer all of your questions?
Yes
Was this provider's staff friendly?
Yes, they went above and beyond
Did you leave the office feeling satisfied with your visit?
Completely!
by Anonymous xxx.xxx.238.149
June 21, 2012
Was it easy to make an appointment with this provider?
I waited longer than I wanted to, but it wasn't terrible
Does this provider remember you and your circumstances at every appointment?
Not really. I usually have to remind them.
Was this provider's staff friendly?
Friendly Enough
Did you leave the office feeling satisfied with your visit?
No, I felt confused and uneasy when I left
by Anonymous
January 17, 2012
Was this provider sympathetic to your situation?
Yes! They went above and beyond to make me feel special and respected
by Anonymous
November 09, 2011
I love that they are always more than happy to answer my questions, and actually welcome questions. I've felt awkward at some other places I've visited when I've tried to ask a lot of questions, but not here. They explained all the risks and benefits of my treatment options. Everything was explained in detail, all my questions were answered, and I felt a lot better about choosing a treatment plan. They keep the restrooms well-stocked here, and not just with the basics. There is mouthwash, lotion and other amenities. You can tell they want their clients to be as comfortable as possible. The waiting area here is extremely spacious. There is never overcrowding and everything is spaced appropriately. They've never used foul language, which has bothered me at some of the other places I've been too. They always make an extra effort to be polite and courteous.
by chad peters
November 07, 2011
Was it easy to make an appointment with this provider?
I waited longer than I wanted to, but it wasn't terrible
Is this business handicap-accessible?
Absolutely, even the bathrooms are handicap-accessible
Do you feel that you could have received better service somewhere else?
No, I don't think so
How would you compare this provider to others in his/her field that you have visited?
Fairly Average
Does this provider treat their staff well?
Kind of, but not very well
by Anonymous
October 03, 2011
Does this provider treat every client equally?
Yes, they don't show favoritism
Is this provider easy to reach in an emergency?
Yes, they answered my call right away
Was this provider's office easy to locate?
Fairly Easy
Were you able to get answers to simple questions from this provider without scheduling an appointment?
Yes
Was this provider late to your appointments?
No, they were on time
by Anonymous
July 28, 2011
Was this provider's office easy to locate?
Absolutely! It couldn't have been easier!
Did you have to wait long after you arrived for your appointment?
Yes, I had to wait quite a while
Did this provider thoroughly explain the risks and benefits of your treatment?
I think so
Was this provider's staff friendly?
Yes
Was it easy to make an appointment with this provider?
Yes
by Anonymous
July 01, 2011
Dr Gelfand is great, his staff are the worst. They do not return calls, for refills, severe problems w/ medications for any reason. It takes 2 to 3 calls to get through. In my humble opinion his staff simply don't care are going to get him in trouble thru their negelect and patient abandondment. See him but be prepared for his staff. If he knew about their "work ethic" I'm certain several of them would be "out the door...looking for employment elsewhere"
by FanOfTheDocNotHisStaff
May 23, 2011
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Map and Directions
850 Hospital Rd Ste 2200, Indiana, PA 15701